Homeless Caseworker

Ackerman PierceNorth West Londonreedpublished 10/07/2026

We are currently recruiting for an experienced Homelessness Caseworker to join a London Local Authority. This is an excellent opportunity for a housing professional with strong knowledge of homelessness legislation and experience managing a caseload of applicants.

Key responsibilities:

  • Manage a caseload of homeless households, assessing housing needs and determining eligibility under the Housing Act 1996 and Homelessness Reduction Act 2017.
  • Conduct homelessness assessments and investigations, including prevention and relief duties.
  • Develop and review Personalised Housing Plans (PHPs) and provide appropriate housing advice and support.
  • Make decisions in relation to statutory homelessness duties, including interim and main housing duties.
  • Source and arrange suitable temporary accommodation where required.
  • Liaise with landlords, housing providers, social care, support services and other agencies to secure appropriate housing solutions.
  • Maintain accurate case records and ensure all decisions and actions are recorded in line with legislation and council procedures.
  • Manage complex and vulnerable cases, including safeguarding, affordability and suitability considerations.
  • Work towards preventing homelessness and securing sustainable housing outcomes for residents.

Requirements:

  • Previous experience working as a Homelessness Officer, Housing Options Officer, Homelessness Caseworker or similar within a Local Authority.
  • Strong knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017.
  • Experience completing homelessness assessments and making statutory decisions.
  • Good understanding of prevention and relief duties, PHPs and temporary accommodation.
  • Excellent communication, case management and decision-making skills.
  • Experience working with vulnerable households and multi-agency partners.
  • Strong IT, administration and case recording skills.

If you have relevant Local Authority homelessness experience and are available for a new opportunity, please get in touch to discuss the role. We are currently recruiting for an experienced Homelessness Caseworker to join a London Local Authority. This is an excellent opportunity for a housing professional with strong knowledge of homelessness legislation and experience managing a caseload of applicants.

Key responsibilities:

  • Manage a caseload of homeless households, assessing housing needs and determining eligibility under the Housing Act 1996 and Homelessness Reduction Act 2017.
  • Conduct homelessness assessments and investigations, including prevention and relief duties.
  • Develop and review Personalised Housing Plans (PHPs) and provide appropriate housing advice and support.
  • Make decisions in relation to statutory homelessness duties, including interim and main housing duties.
  • Source and arrange suitable temporary accommodation where required.
  • Liaise with landlords, housing providers, social care, support services and other agencies to secure appropriate housing solutions.
  • Maintain accurate case records and ensure all decisions and actions are recorded in line with legislation and council procedures.
  • Manage complex and vulnerable cases, including safeguarding, affordability and suitability considerations.
  • Work towards preventing homelessness and securing sustainable housing outcomes for residents.

Requirements:

  • Previous experience working as a Homelessness Officer, Housing Options Officer, Homelessness Caseworker or similar within a Local Authority.
  • Strong knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017.
  • Experience completing homelessness assessments and making statutory decisions.
  • Good understanding of prevention and relief duties, PHPs and temporary accommodation.
  • Excellent communication, case management and decision-making skills.
  • Experience working with vulnerable households and multi-agency partners.
  • Strong IT, administration and case recording skills.

If you have relevant Local Authority homelessness experience and are available for a new opportunity, please get in touch to discuss the role.