Technical Support Technician - Electric Charging Solutions (M/F/X)
Here, we are not looking for a profile that supervises support from a distance. We are looking for someone who loves understanding why it doesn't work... and above all, finding how to make it work. You will primarily support installers and professional partners, before and after installation, on technical issues related to equipment, their configuration, their connectivity, and the associated platform. Your missions will notably include:
- handling technical requests received by phone and via tickets;
- intervening on level 1 and level 2 issues;
- supporting installers in the configuration and handling of the solutions;
- analyzing incidents and identifying their origin;
- diagnosing issues related to hardware, components, connectivity, or the platform;
- guiding installers step by step until resolution;
- ensuring clear and reactive follow-up of requests;
- identifying recurring incidents and main pain points;
- contributing to improving onboarding and partner training;
- reporting relevant information to the international Product and technical teams.
You will work regularly with European teams, notably those based in Norway, and may occasionally intervene in the launch of new partners or strategic projects. Ideally, you have at least 4 to 5 years of experience in a technical environment and have a real appetite for diagnosis and problem-solving. Your background may come from electric charging, electricity, electrotechnics, electronics, connectivity, IoT, or an IT environment combining software and hardware. Field experience is a real plus: to properly guide an installer, you must concretely understand what they have in front of them. Above all, we are looking for a very operational profile. You like to analyze, test, understand, and solve rather than simply passing the problem on to someone else. However, technical skills alone are not enough. When faced with an installer dealing with a malfunction, you know how to listen, reassure, ask the right questions, and clearly explain the actions to be taken. Autonomous, adaptable, and service-oriented, you are comfortable in a small team and in an international environment. A good level of English is necessary to communicate with European teams.
Why join this adventure? You are joining a growing European technology company in a market directly linked to current transformations in mobility and energy. You will work on solutions combining hardware, software, cloud, and connectivity, with varied technical issues and real proximity to the field. Your role will have a very concrete impact: enabling installers and partners to effectively exploit the deployed solutions. Conditions Package: 45 to 55 K€ gross annual depending on experience and technical expertise. The package includes a variable part of approximately 10%, linked to objectives regarding Support activity. Travel: very occasional, mainly for important projects or the launch of strategic partners - maximum 2 to 3 per month Status: Cadre - forfait 214 days Achil is looking on behalf of its client, a fast-growing European technology company specializing in intelligent and connected charging solutions for electric vehicles, for a Technical Support Technician - Electric Charging Solutions (M/F/X) based in Paris. Present in several European countries, our client designs and markets an ecosystem combining charging stations, cloud platform, and services. In France, its development relies notably on a network of installers, distributors, and professional partners. As part of its growth, the company now wishes to strengthen its Support team dedicated to French-speaking markets. You will join a human-sized team where autonomy, mutual aid, and proximity to customers occupy a central place. In the remainder of the advertisement, the masculine gender has been adopted to facilitate reading and has no discriminatory intention.
Contract: CDI