Chartering Assistant M/F
Must-have:Agile
Machine translation — original language: French.Show original
POSITION: Chartering Assistant M/F
DESCRIPTION:
YOUR MISSIONS
Reporting to the charterer, you will provide support on the operational, commercial, and administrative aspects of chartering files.
Customer Relations & Coordination
- Receipt and qualification of customer requests (telephone, e-mail)
- Management of customer relations in France: file follow-up, lead time information, priorities
- Proactive communication in case of incidents or unforeseen events
- Handling of simple complaints and disputes
Chartering & Operations
- Search and selection of partner carriers
- Organization and confirmation of transport orders
- Monitoring of operations (pick-ups, deliveries, incidents)
- Daily support to the charterer in flow management
Administrative Management
- Preparation and management of transport documents (chartering notes, LTA / CMR, POD)
- Data entry and updates in internal tools (TMS, tracking tables)
- Participation in control, pre-billing, and archiving
Organization & Service Continuity
- Active contribution to service quality (punctuality, reliability, communication)
- Telephone availability on a rotating basis to ensure business continuity
PROFILE:
SEARCHED PROFILE
- Training or first experience in chartering, transport operations, or transport customer relations
- Professional English mandatory (exchanges related to transport)
- Interpersonal skills and sense of customer service
- Rigor, reactivity, autonomy, and priority management
- Team spirit, commercial sense, and adaptability
WHAT WE OFFER YOU
- Full-time CDI - position based in Metz (Grand Est)
- Cross-functional role, in direct contact with clients, charterer, and carriers
- Agile, structuring, and evolving work environment
- Remuneration: €27,000 to €29,000 gross/year + bonuses linked to performance and customer satisfaction
Teleworking: no