Service Coordinator

Your tasks

• Perform timely acknowledgement to customers on used goods receipt for repairs and co-ordinate/ perform checks on the physical contents of these returns
• Manage the service order process and ensuring the corporate guidelines on importing and exporting shipment are adhered to
• Plan service orders, liaise with service technicians, warehouse, planning, logistics operations and selling unit to fulfil the agreed deadlines and ensure timely dispatch of service orders to customers
• Monitor the pricing on billing requests for service orders to ensure that they are in line with the agreed price lists
• Ensure that repair quotations are raised to the customers as well as monitor the response
• Monitor the maintenance backlog on daily basis and inform customers of any delays
• Manage the maintenance call process including the creation of service orders from sold contracts
• Drive process improvements and implement workflow systems to optimize efficiency and enhance productivity
• Perform ad-hoc duties and responsibilities as assigned

Requirements

Job Requirements

• Minimum Diploma in Business/Logistics/Materials Engineering with at least 2-5 years’ relevant working experience preferably in an MNC manufacturing environment
• Prior hands-on technical background will be advantageous
• Dynamic, self-motivated and able to build close relationships with internal and external customers
• Ability to multi-task and work under pressure as to meet shipment deadline
• Good written and verbal communication in English
• Ability to communicate in any Asian languages will be an advantage
• Proficiency in MS Excel, Words and Power Point applications
• SAP Knowledge preferred

How to apply

Interested candidates, please apply here or submit your updated resume in MS Word format to Sharon Ng, email – sharon.ng@achievegroup.asia EA Personnel Reg. No. R2092176, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451 Due to the nature of this search, only shortlisted candidates will be contacted.