Hotel Manager

Responsibilities

Guest Service & Experience Management

Welcome guests, handle check-ins/check-outs, and ensure excellent customer service Address guest complaints and resolve issues quickly to maintain satisfaction Ensure rooms, lobby, and public areas meet hotel cleanliness and quality standards 

Staff Supervision & Operations

Supervise front desk, housekeeping, and service staff during assigned shifts Create staff schedules, monitor attendance, and train new employees Ensure all hotel policies, safety, and hygiene standards are followed 

Admin & Revenue Support

Handle cashier duties, billing, and prepare shift reports Monitor room occupancy, bookings, and coordinate with reservations Support the Hotel Manager with inventory, supplies, and daily operations

Location : Accra