Indoor Sales cum Customer Service Executive (Freight Forwarding)

Join Our Growing Logistics Team We are a fast-growing freight forwarding and logistics company in Singapore seeking a proactive, responsible, and customer-oriented individual to join us as:

Indoor Sales cum Customer Service Executive This hybrid role combines both sales support and customer service responsibilities, ideal for individuals who enjoy communication, coordination, and building long-term customer relationships within the logistics industry.

Job Responsibilities Sales Support & Business Development Prepare and follow up on freight quotations

Handle customer inquiries and RFQs promptly

Support business development and sales activities

Build and maintain strong customer relationships

Coordinate with overseas agents, carriers, and vendors

Identify potential shipment opportunities from existing and new customers

Customer Service & Operations Coordination Coordinate daily air freight / sea freight shipments

Provide shipment updates and support to customers

Liaise with transporters, airlines, shipping lines, and warehouses

Ensure smooth documentation and shipment processing

Resolve shipment-related issues and customer concerns efficiently

Monitor shipment status and ensure timely delivery

Requirements Experience in freight forwarding / logistics industry preferred

Knowledge of air freight and sea freight processes

Good communication and coordination skills

Responsible, proactive, and able to multitask

Customer-oriented mindset

Familiar with Microsoft Office and freight forwarding systems

What We Offer Attractive salary package

Performance incentives

Career progression opportunities

Friendly and supportive work environment

Exposure to international logistics operations

Skills: Sales Strategy, B2B Sales, Sales and Marketing, Negotiation Skills