Waiter

Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

We are seeking a professional and customer-focused waiter/waitress to join our dynamic hospitality team in Baghdad, Iraq. In this role, you will be the face of our establishment, delivering exceptional service and creating memorable dining experiences for our guests. Your enthusiasm, attention to detail, and collaborative spirit will be essential as you work to exceed guest expectations in a fast-paced environment.

Greet guests warmly upon arrival and seat them in a timely and organized manner

Present menus and provide knowledgeable recommendations about food and beverage offerings

Take accurate food and beverage orders while demonstrating attentiveness to guest preferences and dietary requirements

Communicate orders clearly to kitchen and bar staff to ensure efficient service delivery

Serve food and beverages with professionalism, ensuring proper presentation and temperature standards

Monitor guest satisfaction throughout their dining experience and respond empathetically to any concerns or special requests

Process payments accurately using point of sale systems and handle cash transactions with integrity

Clear and reset tables promptly while maintaining cleanliness and organization of the dining area

Collaborate with team members to support smooth operations and assist colleagues during peak service times

Maintain knowledge of menu items, ingredients, and preparation methods to answer guest questions confidently

Follow all health, safety, and sanitation protocols to ensure a secure dining environment

Demonstrate flexibility and resilience in adapting to changing priorities and guest needs

Qualifications

Previous customer service or food and beverage service experience (preferred)

Fluency in English; additional language skills are a plus

Strong interpersonal and communication skills with the ability to build rapport quickly

Exceptional attention to detail and organizational abilities

Physical stamina and ability to multitask in a fast-paced environment

Reliable, punctual, and committed to maintaining professional standards

Ability to work collaboratively as part of a diverse team

Cash handling experience and basic mathematical skills

Welcoming, upbeat personality with a genuine passion for delivering outstanding guest service

Ability to remain calm, composed, and solution-focused under pressure