Supervisor

Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.

Job description

Fairmont Hotels & Resorts is seeking a dedicated and professional supervisor for our Fairmont Gold Lounge in Cairo, Egypt. In this supervisory role, you will oversee the daily operations of our exclusive lounge, ensuring exceptional service delivery and maintaining the highest standards of luxury hospitality. You will lead a team of hospitality professionals while creating an elevated experience for our most valued guests.

Supervise and manage lounge staff, including scheduling, training, performance evaluation, and professional development

Ensure consistent delivery of Fairmont Gold service standards and guest experience excellence

Monitor lounge operations, including cleanliness, ambiance, inventory levels, and facility maintenance

Manage guest relations and resolve any concerns or complaints with professionalism and efficiency

Oversee food and beverage service, including quality control and presentation standards

Maintain accurate records of guest preferences, special requests, and feedback

Coordinate with other hotel departments to ensure seamless guest experiences

Manage inventory, ordering, and cost control within the lounge

Conduct regular staff briefings and ensure compliance with company policies and procedures

Analyze operational metrics and implement improvements to enhance service quality and efficiency

Handle administrative tasks, including reporting and documentation

Represent the lounge professionally and uphold Fairmont's brand values at all times

Qualifications

Minimum 3-5 years of supervisory or leadership experience in a luxury hospitality environment

Proven expertise in guest relations and customer service excellence

Strong knowledge of hospitality operations and service standards

Excellent communication and interpersonal skills

Demonstrated ability to lead, motivate, and develop team members

Strong organizational and time management skills

Problem-solving abilities and sound decision-making judgment

Attention to detail and commitment to maintaining high standards

Ability to work flexible hours, including evenings and weekends

Experience with inventory management and basic financial reporting

Knowledge of food and beverage service protocols

Multi-language proficiency is advantageous

Additional information

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.