Spa Therapist

Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Planning & organizing:

Ability to handle guests complaints with confidence and a smile

Willing to learn new procedures and keep herself or himself updated with the developing spa world

Be on time

Be proactive, organised

Be enthusiastic, patient with your team

To ensure the facility is in peak condition at all times (operations and cleanliness)

To ensure guest/member satisfaction at all times by ensuring that safety and service is always the spa's first priority

Operations:

A desire to maintain our exceptional Swissôtel Al Murooj Hotel standards

Being flexible in the working hours is essential

Help spa to maintain a healthy working environment

Perfect grooming

Help his/her team to achieve sales and treatment targets through effective implementation of product communication

Ensure that effective training of the spa therapists is carried out on a regular basis, to ensure the treatments are carried out to our standards

Ensure that the therapists are fully trained in their respective treatments

Ensure that the spa operates with adequate stock at all times

Ensure that effective preventive maintenance procedures are in place for all equipment

Ensure that hygiene and cleaning standards are adhered to

Ensure that all operational checklists are in place and effectively followed

Manage by walking around at appropriate times and lead by personal example in terms of guest interaction

To massage clients maintaining the clients' comfort at all times

Perform all body treatments, as certified/trained to do so

Be on time for appointments and thoroughly review appointments after completing each massage

Keep work area clean and neat at all times

Maintain an ample inventory of all products necessary to perform all treatments offered

The ability to courteously interact and answer all facility related questions with members and guests

Ensure current trends in body treatment and aesthetic industry are followed

Serve as catalyst to promote spa services to members and hotel guests

Maintain current professional licenses

Assist in the operations of all spa departments as required:

Facility operations

Adherence to departmental emergency procedures and safety manual

Maintain equipment for aesthetics and personal equipment in safe and sanitary condition

To ensure masseur/se maintains a positive relationship with all departments in the spa and hotel

Responsible for being trained in all facility operations

To ensure having a complete understanding of, and adhere to, the hotel's policy relating to safety

Responsible for understanding all spa departments' training in pertinent emergency procedures and ensuring all departments are well versed

Act as a food and beverage ambassador

Administrations:

Adherence to standard operating procedures manual

To maintain inventory of supplies for the operations of the treatment rooms

To attend weekly/monthly aestheticians departmental communication meetings

Maintain strict adherence to the property's environmental protocols by driving resource efficiency across all functions, particularly through implementing measures for responsible energy and water consumption, reducing waste output, supporting sustainable purchasing decisions, and accurately contributing to required full compliance

Qualifications

Required qualifications:

College graduate

Minimum 1 year of professional experience as a spa therapist in a luxury 5-star hotel environment

Current professional spa therapy certification and licensure

Demonstrated expertise in body treatments and aesthetic procedures

Proven track record of maintaining exceptional service standards in a high-end hospitality setting

Additional information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.