Server

Company description

Makkah Clock Royal Tower, a Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka’aba. This 86-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The hotel’s authentic hospitality is seen throughout 1650 rooms.

Job description

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

Demonstrates Fairmont’s Service Plus Standards in all interactions

To report on duty punctually, in full uniform according to appearance and grooming standards

To promote and maintain a positive working relationship at all times with all the colleagues in Fairmont Makkah

To consistently offer professional, friendly and warm service

To demonstrate a complete understanding of restaurant policies & procedures and service standards as outlined in the Fairmont Hotels & Resorts

To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any guest questions about menu items in an informative and helpful way

To always take corrective action if service errors occur, ensuring all solutions exceed the guests’ expectation

To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs

To understand each service station and all side duties assigned to that station

Attend pre-meal briefing, weekly and monthly meetings to continually improve the guests experience

To understand how to operate all the equipment used in the outlet

To fully understand and follow the hotel’s recycling program and procedures

To actively participate in all health and safety procedures for Cascades and the entire hotel

To follow all safety and sanitation policies when handling food and beverage

Carrying out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered in restaurant

Follows hotel’s telephone etiquette standards

Follows occupational health & safety regulations

Reports suspicious people, parcels, and behaviors to security

Ensures adherence to Fairmont’s code of ethics

Qualifications

Minimum 1 year experience in F&B operations in a luxury property preferred

Strong interpersonal and problem solving abilities necessary

Must be a highly organized person with strong planning skills

Goal and results oriented

Analytical skills, strength as a developer and a leader of others are essential

International experience an asset

Energetic, enthusiastic, self-motivated and a charismatic team player

Must possess outstanding guest services skills, professional presentation and sophisticated communication skills

Proficient in the English language (verbal & written), second language is an asset

Must be able to handle a multitude of tasks in an intense, ever-changing environment

Must be flexible in terms of working hours

Additional information

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