Senior Waiter

Company description

SO is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job description

We're looking for an experienced and customer-focused senior waiter to join our dynamic hospitality team in Dubai, United Arab Emirates. In this leadership-oriented role, you'll manage your own section with confidence while delivering refined, personalized service that exceeds guest expectations. You'll be instrumental in creating memorable dining experiences while mentoring junior team members and collaborating seamlessly with kitchen and bar staff to ensure smooth, efficient service flow.

Manage your assigned section with professionalism and confidence, ensuring a refined and personalized guest experience

Deliver attentive, knowledgeable service across all food and beverage offerings with exceptional attention to detail

Coordinate closely with kitchen, bar, and support teams to maintain smooth service flow and operational efficiency

Mentor, guide, and support junior team members on the floor, modeling best practices and service excellence

Maintain impeccable standards of presentation, cleanliness, and service execution throughout your shift

Accurately take and process guest orders, ensuring precision and accommodating special requests with empathy

Anticipate guest needs and preferences, creating personalized experiences that foster loyalty and satisfaction

Handle guest inquiries, concerns, and complaints with professionalism, empathy, and decisive problem-solving

Manage table setup, coordination, and breakdown with efficiency and organizational excellence

Ensure compliance with all health, safety, and hygiene protocols and company service standards

Utilize point of sale (POS) systems accurately and efficiently for order processing and billing

Demonstrate cultural sensitivity and inclusive behavior in our diverse, multicultural Dubai environment

Qualifications

Required skills & experience:

Minimum 3-5 years of progressive waiter experience in upscale dining or hospitality establishments

Proven expertise in section management and guest service delivery

Strong knowledge of food and beverage offerings, dining etiquette, and service protocols

Excellent communication skills (verbal and written) with the ability to engage guests professionally

Demonstrated ability to mentor and support junior staff members

Proficiency with point of sale (POS) systems and restaurant management software

Strong organizational and time management skills with the ability to multitask in fast-paced environments

Physical stamina to stand for extended periods and carry trays and service equipment

Exceptional attention to detail and commitment to maintaining high service standards

Proven conflict resolution and problem-solving abilities

Ability to work flexible schedules, including evenings, weekends, and holidays

Preferred skills & experience:

Experience in fine dining or luxury hospitality environments

Knowledge of wine pairings and beverage recommendations

Experience coordinating with kitchen and bar teams in high-volume settings

Familiarity with multiple cuisines and dietary requirements

Previous experience training or onboarding new team members

Multilingual capabilities (particularly Arabic or other languages spoken in Dubai)

Personal attributes:

Professional appearance and impeccable grooming standards

Friendly, enthusiastic, and customer-focused demeanor

Resilient and adaptable with a positive attitude toward feedback

Collaborative team player with strong interpersonal skills

Empathetic and inclusive approach to guest and colleague interactions

Organized, decisive, and goal-oriented mindset

Education & certifications:

High school diploma or equivalent

Food safety and hygiene certification (or willingness to obtain)

Hospitality or customer service certification (preferred)