Sales Coordinator

Company description

Raffles Hotels & Resorts

The birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About the application process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive a message from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our Sales Coordinator.

The Sales Coordinator supports the Leisure Sales team in driving revenue for Raffles Doha and Fairmont Doha by providing comprehensive administrative and operational support. This role coordinates sales activities, manages client communications, prepares proposals and contracts, maintains accurate records, and ensures seamless execution of leisure business opportunities. Working closely with internal departments and external travel partners, the Sales Coordinator contributes to delivering exceptional service, strengthening client relationships, and achieving the hotels' leisure sales objectives while upholding the luxury standards of Raffles and Fairmont Doha.

Key responsibilities:

Provide administrative and coordination support to the Leisure Sales team

Prepare proposals, contracts, and other sales-related documentation in a timely and accurate manner

Manage and maintain client accounts, correspondence, and sales records in the CRM system

Coordinate with travel agencies, tour operators, wholesalers, and other leisure partners

Assist in responding to client inquiries and follow up on quotations, contracts, and payments

Monitor room allocations, release dates, and booking status in coordination with Reservations and Revenue Management

Prepare reports, sales activity updates, and performance trackers for the Leisure Sales team

Coordinate site inspections, familiarization trips, and client visits

Liaise with internal departments to ensure smooth execution of bookings and client requirements

Maintain organized filing systems and ensure all sales documentation is up to date

Support the team in planning and coordinating sales missions, trade shows, and promotional events

Ensure compliance with hotel policies, brand standards, and sales procedures

Build and maintain positive relationships with internal and external stakeholders

Perform other duties as assigned by the Director of Leisure Sales or Sales Managers

Qualifications

What will you bring to this role?

Diploma or bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field

Previous experience in a sales coordination, reservations, or hospitality sales role, preferably within a luxury hotel environment

Experience supporting leisure sales, travel agencies, tour operators, or wholesale business is an advantage

Strong administrative, organizational, and time management skills

Excellent verbal and written communication skills in English

Due to the nature of the role, fluency in Russian is essential to effectively communicate with Russian-speaking clients and business partners

Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint

Experience with hotel systems such as Opera Cloud, Delphi, or other CRM and sales management platforms is preferred

Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment

Excellent interpersonal skills with a customer-focused approach

Ability to work collaboratively with cross-functional teams while maintaining professionalism and confidentiality

Self-motivated, proactive, and able to work independently with minimal supervision

Flexibility to adapt to changing business needs and operational requirements

Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions

Foster an inclusive environment where every individual feels valued and respected

Create an environment where colleagues are empowered, supported and recognized