Room Service Order Taker

Company description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.

Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.

Salaries and benefits

Competitive salary

Duty meals provided; breakfast / lunch / dinner / midnight meal + coffee breaks

Vacation tickets / benefits provided by the hotel

Medical insurance provided

Job description

Responsibilities:

Report to work on scheduled time, wearing the proper uniform and nametag at all times.

Maintain a clean and safe work environment.

Inform guests about all other hotel services and promotions upon request.

Maintain good working relationships with all fellow colleagues.

Keep an up-to-date knowledge of the menu, beverage list, and wine list.

Maintain telephone etiquette at all times.

Take guest orders accurately and honor all special requests.

Process pre-ordered meals.

Upsell orders.

Give appropriate preparation and delivery times.

Enter guest orders in Micros POS.

Communicate all incoming orders to servers properly.

Keep track of all incoming and outgoing orders on floor sheets.

Maintain an accurate balance of your bank.

Close checks accordingly upon return of servers.

Do courtesy callbacks.

Process amenities.

Handle guest inquiries and complaints.

Inform RC staff of guest check-outs.

Assist RC with checks.

Run shift-end Micros reports.

Pay out tips and gratuities.

Drop cash payments.

Assist with tray and table setups if necessary.

Assist with side work if necessary.

Qualifications

Excellent communication and organizational skills (fluent in English).

Must be responsible and reliable.

Work well under pressure in a fast-paced environment.

Must be able to work well in a team environment.

Previous F&B experience an asset, but not required.

Previous Micros experience an asset, but not required (training provided).

Additional information

What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide.

Learning programs through our academies.

Opportunity to develop your talent and grow within your property and across the world.

Ability to make a difference through our corporate social responsibility activities, like Planet 21.