Room Controller

Company description

Sofitel Al Hamra Beach Resort

Job description

We're looking for an experienced and detail-oriented Rooms Controller to join our Front Office team in Ras Al-Khaimah, United Arab Emirates. In this role, you will oversee all aspects of room operations, ensuring optimal occupancy rates, guest satisfaction, and revenue performance. The ideal candidate will demonstrate strong organizational skills, analytical capabilities, and a commitment to maintaining the highest operational standards in a fast-paced hospitality environment.

Responsibilities:

Manage daily room inventory, occupancy levels, and room status updates across all property systems

Oversee front desk operations and coordinate with team members to ensure efficient guest check-in and check-out procedures

Monitor room maintenance requests and coordinate with housekeeping and maintenance departments to ensure timely resolution

Analyze room revenue, occupancy rates, and performance metrics to identify trends and optimization opportunities

Prepare comprehensive daily, weekly, and monthly operational reports for management review

Handle guest inquiries, complaints, and special requests with professionalism and efficiency

Coordinate room assignments and allocations to maximize revenue and guest satisfaction

Ensure compliance with hotel policies, procedures, and quality standards

Maintain accurate records of room status, maintenance issues, and guest preferences

Collaborate with other departments to streamline operations and improve overall guest experience

Monitor and manage room pricing strategies in coordination with revenue management

Qualifications

Minimum 3 years of experience in front office management or rooms operations within a hotel environment

Proficiency with hotel property management systems (PMS) and related software applications

Strong organizational and time management skills with the ability to prioritize multiple tasks

Excellent written and verbal communication skills in English

Analytical mindset with the ability to interpret data and generate actionable insights

Demonstrated problem-solving abilities and attention to detail

Comprehensive knowledge of hotel operations, procedures, and guest service standards

Ability to work effectively in a team environment and support staff development

Preferred: Experience in luxury or upscale hospitality properties

Preferred: Knowledge of revenue management principles and practices

Preferred: Previous supervisory or leadership experience

Preferred: Familiarity with UAE hospitality industry standards and practices