Residence Lounge Assistant

Company description

SO is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job description

We are seeking a friendly and professional Residences Lounge Assistant to join our team in Dubai, United Arab Emirates. As a Residences Lounge Assistant, you will play a crucial role in ensuring our residents and guests have an exceptional experience in our exclusive lounge area. Your warm personality and commitment to outstanding service will contribute to creating a welcoming and comfortable environment for all visitors.

Responsibilities:

Greet and welcome residents and guests to the lounge area with a friendly and professional demeanour

Assist guests with inquiries, requests, and reservations for lounge services

Maintain the cleanliness and organization of the lounge area, ensuring it meets high standards of hygiene and presentation

Prepare and serve light refreshments, beverages, and snacks as required

Monitor and replenish lounge supplies and amenities

Coordinate with other departments to fulfil guest requests and resolve any issues promptly

Ensure compliance with health and safety regulations

Assist in organizing and setting up for special events or gatherings in the lounge area

Provide information about local attractions, dining options, and services to guests

Maintain accurate records of guest interactions, requests, and feedback

Qualifications:

Excellent communication skills in English; knowledge of additional languages is a plus

Strong customer service orientation with a friendly and approachable demeanour

Attention to detail and ability to maintain a clean and organized work environment

Effective time management skills and ability to multitask in a fast-paced setting

Basic computer skills for managing reservations and guest records

Knowledge of hospitality industry standards and best practices

Previous experience in hospitality or customer service roles preferred

High school diploma or equivalent required

Flexibility to work various shifts, including evenings, weekends, and holidays

Ability to stand for extended periods and lift up to 25 pounds

Professional appearance and adherence to grooming standards