Residence Administrator

Company description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job description

We are seeking a detail-oriented and organized Residence Administrator to join our team in Dubai, United Arab Emirates. In this role, you will serve as the primary point of contact for residents while managing day-to-day administrative operations of our residential facility. The ideal candidate will demonstrate exceptional organizational skills, strong interpersonal abilities, and a commitment to providing professional support to our residential community.

Responsibilities include:

Manage resident inquiries, requests, and concerns in a timely and professional manner

Maintain accurate and up-to-date resident records, documentation, and administrative files

Coordinate scheduling for facility maintenance, repairs, and common area usage

Prepare and distribute resident communications, newsletters, and important announcements

Process resident applications, move-ins, move-outs, and lease-related documentation

Monitor facility compliance with organizational policies and local regulations

Coordinate with maintenance and housekeeping staff to ensure facility standards are met

Manage resident accounts, billing inquiries, and payment processing

Organize and facilitate community events and resident engagement activities

Maintain inventory of supplies and equipment for administrative and facility operations

Prepare reports and analyze data related to resident satisfaction and facility operations

Serve as a liaison between residents, management, and external service providers

Qualifications

Proven experience in administrative management or residential facility operations

Strong proficiency with property management software and Microsoft Office applications

Excellent written and verbal communication skills in English

Demonstrated ability to manage multiple tasks and prioritize effectively

Strong interpersonal and customer service skills with a resident-focused approach

Proficiency in scheduling systems and database management

Ability to maintain confidentiality and handle sensitive information professionally

Problem-solving skills and ability to resolve resident concerns diplomatically

Attention to detail and accuracy in record-keeping and documentation

Experience coordinating with maintenance and operational teams

Familiarity with residential facility compliance requirements and best practices

Ability to work independently and as part of a collaborative team

Flexibility to adapt to a multicultural residential environment