Reservations Agent

Company description

La Cigale Hotel managed by Accor is a prestigious five-star luxury hotel situated in the dynamic center of Doha, Qatar. Recognized as a prominent landmark for both business and leisure travelers, the hotel offers 225 elegantly appointed rooms and suites, nine exceptional dining and entertainment outlets—including two nightlife venues and outdoor seating areas—two modern ballrooms, a 490 sqm gymnasium, a 20-meter indoor swimming pool, and a full-service deluxe spa. Designed as an urban sanctuary, La Cigale blends contemporary sophistication with world-class hospitality.

Conveniently located in central Doha, the hotel is just a 2-minute walk from Al Sadd Metro Station and a 30-minute drive from Hamad International Airport, offering seamless access to the city’s commercial and cultural hubs. As part of Accor, a global leader in hospitality, La Cigale Hotel is committed to delivering outstanding guest experiences while fostering an inclusive and growth-driven environment for its team.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide for you and your family

Learning programs through our academies designed to sharpen your skills

Ability to make a difference through our corporate social responsibility activities

Career development opportunities with national and international promotion opportunities

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Handle inbound and outbound reservation calls, emails, and online inquiries

Create, modify, and cancel reservations accurately in the PMS

Promote room types, packages, upgrades, and special offers to maximize revenue

Upsell and cross-sell services in line with revenue strategies

Provide accurate information about room availability, rates, facilities, and policies

Respond promptly and professionally to guest inquiries and complaints

Ensure a positive guest experience from first contact to confirmation

Maintain accurate guest profiles and reservation details

Ensure all reservations comply with rate codes, contracts, and promotions

Coordinate with Front Office, Sales, and Revenue teams on special requests

Follow reservation procedures, brand standards, and SOPs

Adhere to payment, cancellation, and no-show policies

Ensure data privacy and confidentiality at all times

Qualifications

Bachelor’s degree in hospitality management or related field

1-2 years of experience in hotel reservations or front office; supervisory experience is an advantage

Strong knowledge of PMS (e.g., Opera)

Excellent communication and customer service skills

Strong analytical and organizational abilities

Ability to multitask and work under pressure

Proficiency with Microsoft Office and reservation-related technologies

Additional information

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.