Reservation Agent

Company description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS

What is in it for you?

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies and the opportunity to earn qualifications while you work

Opportunity to develop your talent and grow within your property and across the world

Ability to make a difference in the local community through our Corporate Social Responsibility activities

Job description

What you will be doing:

Answer inquiries of room rates, outlets and room locations

Be totally familiar with all aspects of the reservation systems

Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation

Post advance deposits and keep accurate records of deposits

Process rooming lists and group blocks and indicate special requests and billing procedures

File and process reservations correspondence, make certain all files are current and in order

Have knowledge of front desk, sales and accounts departments and how they relate to the reservations department

Abide by the hotels policies and procedures

Be familiar with changes in the rates and group enquiries

Be aware of inventory management and keep a constant check on the room types available throughout the day

Have an understanding of departmental goals and projections for average rate and occupancy

Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events)

Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers

Qualifications

Diploma or bachelor’s degree in hospitality management, tourism, business administration, or a related field is preferred

Minimum 1–2 years of experience in hotel reservations, front office, or a similar hospitality role

Good knowledge of hotel reservation procedures, room types, rates, packages, and availability

Proficiency in hotel reservation systems and Microsoft Office applications

Strong communication and interpersonal skills, with a professional and courteous manner

Good command of written and spoken English; additional languages are an advantage

Strong attention to detail and accuracy when handling reservations and guest information

Ability to handle guest inquiries, requests, modifications, and cancellations efficiently

Strong organizational and time-management skills, with the ability to prioritize multiple tasks

Ability to work under pressure and maintain a high level of customer service

Good problem-solving skills and the ability to resolve guest concerns professionally

Flexible to work shifts, weekends, and public holidays as required

Additional information

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.