Receptionist

Company description

What is Tamayyaz Program?

Tamayyaz is a nationalization development program that enables Saudi talents to acquire the needed skills and knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and on job training.

Job description

We are seeking a highly competent and service-oriented guest service agent (GSA) to join our front office team. As the primary point of contact for our guests, you will be responsible for ensuring exceptional service and creating positive experiences that align with our organization's standards.

Responsibilities include:

Professionally greet and check-in guests, ensuring a seamless and efficient arrival process

Address guest inquiries, requests, and complaints with utmost professionalism and urgency

Execute check-out procedures, including accurate billing and secure payment collection

Liaise effectively with other departments to fulfill guest requirements and resolve issues promptly

Maintain comprehensive knowledge of hotel services, local attractions, and events to provide accurate information

Manage reservations, room allocations, and special requests with precision and attention to detail

Uphold the highest standards of organization, cleanliness, and presentation at the front desk area

Perform essential administrative tasks, including generating reports and maintaining accurate records

Collaborate effectively with team members to consistently deliver superior service standards

Strictly adhere to all hotel policies, procedures, and safety protocols

Qualifications

Tamayyaz program is for Saudi nationals only

Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience

Basic English skills are a must

Strong passion for the hospitality field

Excellent interpersonal and communication skills

Is a team player that contributes to and proactively assists co-workers

Ability to work a flexible roster depending on departmental needs

Ability to focus attention on guest needs, always remaining calm and courteous