Receptionist

Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.

Job description

Register and process check-in for all arrivals.

Handle guest check-outs efficiently and professionally.

Update guest information into the computer after a complete check-in.

Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests’ departure.

Handle walk-in counter reservations at all times and process call-in reservations when room reservations section is closed.

Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.

Resolve guests’ complaints and requests and liaise with the department concerned to ensure immediate follow-up.

Handle issuance of guest room key cards and ensure effective control for guest security.

Check and convey messages, mail and packages to guests.

Assist at the information counter, foreign exchange, night audit and business centre, as and when assigned.

Have knowledge of the hotel rate codes, packages, segmentation, discounts and how to handle each.

Handle safe deposit boxes in accordance with policies and procedures.

Report any unusual occurrences or requests to manager.

Be aware of the hotel accident prevention policies.

Ensure the cleanliness and neatness of front office area.

Ensure that all guests are greeted on arrival and departure of the hotel.

Review logbook, verify outstanding items and follow up pending tasks. Identify if any special assignment for the day.

Check hotel situation, occupancy, functions, groups, VIPs.

At the end of the shift or the day, communicate all information that the next shift has to know for smooth running of operations.

Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.

Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously.

Review and update logbook.

Check equipment.

Be smart, well-groomed and maintain a friendly and cheerful disposition at all times.

Oversee the day-to-day operations.

Report regularly on happenings to assistant front office manager or front office manager.

Fire procedures.

First aid procedures.

Handle guest complaints and report to manager.

Qualifications

University degree in hotel management.

Minimum 1 year in a similar role in 4-5 star hotel.

Additional information

What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide.

Learning programs through our academies.

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our corporate social responsibility activities, like Planet 21.