Outlet Manager

Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.

Job description

We are seeking an experienced and dynamic Outlet Manager to lead our food and beverage operations in Cairo, Egypt. Reporting to the Director of Food & Beverage, you will be responsible for overseeing all aspects of outlet operations while maintaining exceptional service standards and driving revenue growth. This is an exciting opportunity to lead a talented team, innovate service delivery, and create memorable experiences for our guests in a fast-paced, collaborative environment.

Oversee the daily operations of assigned outlet(s), ensuring smooth and efficient service delivery in accordance with Fairmont standards

Lead and mentor the outlet team, fostering a supportive and inclusive culture that encourages professional development and excellence

Ensure strict compliance with health, safety, hygiene, and food safety regulations and company policies

Consistently deliver professional, friendly, and engaging service while setting the tone for outstanding guest experiences

Manage all operational aspects of the outlet, including scheduling, inventory management, and adherence to established policies and procedures

Handle guest concerns with empathy and professionalism, responding quickly and decisively to ensure satisfaction and resolution

Recruit, train, and develop outlet colleagues, ensuring they possess the skills and knowledge to deliver exceptional service

Maximize revenue by collaborating with the Food and Beverage team to implement strategic initiatives, promotions, and best practices

Maintain comprehensive knowledge of all outlet menus, pricing, and promotional offerings

Analyze and manage departmental budgets, identifying opportunities for cost optimization without compromising quality

Ensure strict adherence to all safety, sanitation, and food handling policies and procedures

Attend regularly scheduled departmental meetings and communicate transparently with leadership and team members

Balance operational efficiency, administrative responsibilities, and colleague well-being to create a harmonious work environment

Utilize point of sale systems and other technology tools to streamline operations and enhance reporting accuracy

Remain flexible and resilient, adapting to changing circumstances while maintaining focus on organizational goals

Maintain detailed records and documentation related to operations, staffing, and financial transactions

Represent the outlet and hotel in a professional manner, embodying Fairmont values and hospitality excellence

Qualifications

Required qualifications:

Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related field

Minimum 4-6 years of progressive experience in outlet management, food and beverage operations, or hospitality management

Proven track record of successfully managing P&L statements and achieving financial targets

Strong knowledge of health, safety, hygiene, and food safety regulations and best practices

Excellent leadership and team management skills with the ability to motivate and develop staff

Exceptional customer service orientation with demonstrated ability to resolve guest concerns professionally

Proficiency in hospitality management software and point-of-sale (POS) systems

Strong communication and interpersonal skills in English; additional languages preferred

Proven Food and Beverage leadership experience with demonstrated success in managing outlet operations

Strong proficiency in Microsoft Windows applications and general computer literacy

Excellent written and spoken English communication skills

Outstanding organizational and time management abilities

Strong interpersonal and problem-solving skills with the ability to analyze situations and make decisive decisions

Ability to work effectively under pressure in a fast-paced, dynamic environment

Ability to remain calm, courteous, and focused on guest needs at all times

High level of responsibility, reliability, and professional integrity

Demonstrated success in revenue management and cost optimization initiatives

Knowledge of inventory management systems and vendor relationship management

Additional information

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.