Night Manager
Company description
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 branded residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award-winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.
Job description
Take ownership and responsibility for duty management shifts
Record in the duty log all any incidents that occur in the hotel and follow up with the assistant director of rooms
Report any accident, incident, theft for both internal and external guests, and liaise with security and safety manager as appropriate
Knowledge of all arrivals and departures, using guest name at all times
Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
Fully conversant with current availability situation at any given time, and also future availability
Complete knowledge of all features and services (including food and beverage outlets, spa/gym - menu/price/promotions/hours)
Fully conversant with all hotel room types, numbers, layout, locations, rates
Fully conversant with special packages, short and long-term promotions (hotel, outlets, spa)
Liaise with housekeeping and engineering as required for out of order rooms
Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards
Manage upselling opportunities, email capture and other front office initiatives
Ensure all necessary supplies are available for the front desk in order to work efficiently and oversee ordering/completion of purchase orders in line with hotel policies and procedures
Undertake and complete any special projects, tasks or other reasonable request by assistant director of rooms
Meet and welcome regular, global card holders and VIP guests
Ensure front door entrance is covered at all times
Ensure guest privacy and security, respecting confidential information
Maintain and effectively utilize guest profiles through Opera and fully support collection of preferences and customer recognition programme (CRP) role
Ensure all guest special requests are followed through and administrated
Ensure front desk agents are fully conversant with correct policies and procedures for: reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback
Qualifications
High school diploma or equivalent required
College degree in business, hospitality, or related field preferred
One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
Enter and locate work related information using computers and/or point of sale systems
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast paced environment and have a high level attention to detail
Strong verbal and written communication skills in English
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations