Night Auditor

Company description

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Job description

ibis One Central Hotel is currently looking for a Night Auditor that holds a crucial role in ensuring the smooth operation of the hotel during the night shift.

Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures

Inform guests about any particular conditions or formalities during the stay, and about the services offered by the hotel (e.g. providing wake-up calls, telephone, e-mail, fax and safe deposit services)

Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team

Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date

Block the rooms for early arrivals and prepare proper room allocation for guests and groups

Writes a report on activities and incidents that occur during the night

Ensures that guest documentation at reception and in the lobby is available and up-to-date

Ensure correct billing and collections during check-out

Review arrival list and correspondence whilst looking out and correcting for errors

Check room rate codes and investigate mistakes should it occur

Participate in night audit, trial balance checking, and cross checking of guest room rates between correspondence, registration cards, and actual amount charged

Ensuring all supporting documents for all city ledgers closed for the day that are given to finance department are as per agreements, valid for the duration of guest stay in the hotel, and correct charges

Does reconciliation for guest balance (credit limit, over credit), between the system and credit card machine, and with the balance between Opera Cloud and Micros for F&B

Maintain PM as per Accor policy

Respond to emergencies and incidents that may occur during the night

Assist guests with late-night requests such as room service orders or transportation arrangements

Provide information to guests about hotel facilities, local attractions, and services

Handle guest inquiries and resolve any issues that arise during the night

Communicate effectively with the morning shift staff to provide updates on night operations and any issues that need to be addressed

Collaborate with other departments such as housekeeping, maintenance, and security to ensure seamless operations during the night

Qualifications

Prior experience in a customer service or front desk role is often preferred

Experience in accounting or bookkeeping may be beneficial

Familiarity with hotel management software and systems is a plus

Strong attention to detail and accuracy in financial transactions

Excellent customer service and communication skills

Ability to work independently and handle multiple tasks simultaneously

Proficiency in using computers and basic accounting software

Good problem-solving skills and the ability to handle stressful situations calmly

Additional information

Your team and working environment:

Diverse, young and vibrant team