Mini Bar Attendant

Company description

Raffles Hotels & Resorts

The birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About the application process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive a prompt to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Mini Bar Attendant.

The Mini Bar Attendant is responsible for maintaining, replenishing and monitoring guest room mini bars to ensure they are fully stocked, clean and presented according to hotel standards. The role involves checking mini bar consumption, accurately recording and reporting items used, replenishing products promptly, maintaining inventory levels and ensuring all charges are properly communicated to the relevant department. The position requires attention to detail, good organizational skills, a professional appearance and a strong commitment to guest satisfaction and hotel service standards.

Key responsibilities:

Check and replenish mini bar items in guest rooms according to hotel standards

Inspect mini bars regularly to ensure cleanliness, presentation and product quality

Record consumed, missing and expired items accurately

Update mini bar charges and consumption records promptly

Maintain adequate stock levels of mini bar products

Check expiry dates and remove damaged or expired products

Coordinate with Housekeeping and other departments regarding mini bar requirements

Report discrepancies, damaged items and maintenance issues to the relevant department

Ensure mini bar areas are clean, organized and properly arranged

Handle guest requests related to mini bar items professionally

Maintain accurate inventory records and assist with stocktaking

Follow hotel hygiene, safety and service standards

Protect guest privacy and respect hotel room access procedures

Complete daily mini bar reports accurately and on time

Assist with other housekeeping or guest service duties when required

Qualifications

What will you bring to this role?

High school diploma or equivalent

Previous experience in minibar, housekeeping, room attendant or a similar hotel role

Good knowledge of hotel service and housekeeping standards

Strong attention to detail and accuracy

Good organizational and time management skills

Basic computer and inventory management skills

Good English communication skills

Professional appearance and positive attitude

Ability to work independently and as part of a team

Ability to handle guest rooms and belongings with care and confidentiality

Ability to work efficiently in a fast-paced environment

Physically fit and able to perform room service and stocking duties

Ability to work flexible shifts, weekends and public holidays

Additional language skills are an advantage

Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions

Foster an inclusive environment where every individual feels valued and respected

Create an environment where colleagues are empowered, supported and recognized

Additional information

Employee benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Diversity & inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.