Maintenance Manager

Company description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job description

Scope of position:

Reporting to the Chief Engineer, the maintenance manager plays a vital role in ensuring the smooth running of the hotel. By overseeing all maintenance activities, leading and managing a team of technicians as well as maintaining the highest standard of safety and quality, the maintenance manager’s job directly contributes to the enhancement of the guest experience and upholding the hotel’s reputation.

Responsibilities

Oversee and complete all general maintenance in a timely and efficient manner

Responsible for developing and overseeing a preventative maintenance plan for the property, revising where necessary and conducting regular checks on all operating equipment

Coordinate, liaise with and supervise external contractors that provide a 24 hour service, to ensure all work activities are carried out

Seek to implement procedures to assist in improving the efficiency of repairs and maintenance to maintain acceptable costs and high standards

Conduct general inspections of the property, recording the condition of property, plant and equipment and fixtures and fittings

Ensure all chargeable and non-chargeable works are reported

Monitor and maintain department expenses (including wages), ensuring the department is operating in a way that maximises profitability and within budgetary guidelines

Record the costs of repairs done by maintenance personnel and contractors accurately

Plan regular maintenance and upkeep of all equipment and keep accurate records, responsible for managing all planned maintenance projects

Prioritise tasks according to urgency and importance

Oversee waste management at the property, ensuring waste is removed at acceptable intervals

Ensure that maintenance stores are kept at the required par stock level. Order stock as required and in a timely manner, liaising with suppliers to negotiate rates

Keep well informed regarding new trends, products and ideas that may benefit the operation. Assist in the formulation, development and implementation of new standards and services as needed

Participate in scheduled training and development provided by Accor to improve self and department standards

Attend departmental and body corporate meetings as required

Compile reports as required

Perform general public area cleaning duties, gardening duties and pool maintenance tasks as required

Provide passionate and friendly service to external and internal guests at all times

Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features

Comply with all guest privacy and security procedures

Be trusted to follow correct procedures for all lost property items

Foster and encourage a culture of open communication with other departments such as Housekeeping and Front Office to ensure requests are actioned appropriately with minimal disruption to guests

Handle all amenities, chemicals and equipment according to specific instructions and workplace health & safety standards, ensuring maintenance team members do the same

Undertake special projects, as directed

Employee relations

Foster and develop effective employee relations within the engineering department and with all colleagues throughout the hotel

Screen, interview and recommend potential colleagues in line with the Accor policies and procedures and assist in the selection process of all staff

Actively involved in assessing training needs and develop departmental training plans and succession plans. Initiate, execute and/or monitor training of colleagues for engineering matters

Conduct annual appraisals for assistant and technical staff and produce development and training plans for the staff

Identify employees with potential for promotion and/or transfer and make appropriate development plans together with the Talent and Culture Department

Assist and coordinate together with the Security Manager/Health & Safety Manager proper fire and safety training for all colleagues of the relevant hotels

Customer service

Strive to keep all business units and related entities in the best condition for customer service, ensuring that preventive maintenance is taking place and recommend projects for improvement to the General Manager and relevant stakeholders

Resolve guest concerns immediately, as well as the underlying causes to increase guest satisfaction

Assure consistent, high-quality fabrics, furnishings and equipment which satisfy customer expectations for comfort and functionality

General

Work in harmony with own staff and with all stakeholders and teams

Other duties as assigned by the Chief Engineer

Qualifications

Qualifications & experience

Proven experience in a maintenance manager or senior maintenance leadership role

Relevant qualification in engineering, electrical, mechanical, building services, or a related field

Strong knowledge of building systems, including HVAC, electrical, plumbing, and fire safety

Experience managing maintenance teams, including rota planning and staff development

Good understanding of health & safety legislation and statutory compliance requirements

Experience managing contractors and supplier relationships

Strong budgeting, cost-control, and project management skills

Experience driving sustainability and energy-efficiency initiatives

Proficiency in maintenance management systems and Microsoft Office applications

Excellent organisational, communication, and problem-solving skills

Additional information

Opportunity to join the first Raffles in Bahrain

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world

Ability to make a difference through our Corporate Social Responsibility activities