Lobby Lounge Assistant Manager
Company description
Raffles & Fairmont Red Sea, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200 km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.
Job description
Reporting to the F&B Manager, you will be responsible for, but not limited to:
Ensure correct grooming standards are followed at all times
Responsible for the smooth operation of the outlet
Responsible for the Care Program at all times
Follow up on all financials, LQA, Forbes targets and cascade it down to the team
Be aware of the daily, monthly and yearly financial targets
Actively contribute towards the achievement of financial targets
All issues and negative guest feedback need to be properly reported on Glitch system
Follow up on opening and closing checklists
Handle financial procedures according to guidelines set by the finance department
Responsible for linking all facets of service, cuisine and entertainment
Assume the responsibility of daily operations
Handle security incidents and guest complaints with confidence and in a professional manner and report them in a timely manner to the F&B Manager
Ensure all appropriate equipment is on hand for each service period
Be creative, confident and prepared to think outside of the box
Follow the personal development plan set by the corporate office
Follow team's personal development and assign KPIs in accordance with hotel/departmental goals
Ensure the operational inventory is always accounted for and in immaculate condition
Ensure the outlet maintenance is ensured at all times
Create opportunities for upselling products, establish sales goals and selling strategies
Develop the restaurant team to strive for excellence
Create an efficient rostering system
Inspire heartists to create a flow of new and improved ideas
Follow hotel evacuation policy in case of an emergency
Ensure awareness and deliver the optimum levels of service and guest satisfaction
Establish and maintain effective communication across all divisions
Lead by example through a passionate, hands-on approach
Ensure team's food and beverage knowledge at all times
Carry out other duties as and when requested by the F&B Manager
Organise marketing activities and promotional events in cooperation with the marketing department and F&B office
Prepare reports at the end of the operations including guest comments, sales report, general feedback
Develop a strategy for handling special guest requests and VIPs
Qualifications
Bachelor's degree or diploma in hospitality management or related field
Minimum 5-7 years' experience in 4–5-star hotel
Strong leadership and interpersonal skills
Excellent communication and customer service abilities
Knowledge of food and beverage trends and service techniques
Ability to work under pressure and handle multiple tasks simultaneously
Detail-oriented with strong organizational skills
Additional information
What’s in it for you...
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands
The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations
Become part of a team dedicated to creating unparalleled luxury hospitality experiences
A competitive package and excellent opportunities for professional growth
Outstanding discounts across the global Accor and luxury brand network