Lobby Ambassador

Company description

Rixos Premium Qetaifan Island North stands as a premier luxury destination on the dynamic, man-made Qetaifan Island off the coast of Lusail, Doha. Operating under the renowned Accor umbrella, this five-star resort seamlessly blends high-end hospitality with adrenaline-pumping entertainment, making it one of Qatar’s most sought-after lifestyle and leisure hubs.

Job description

We are seeking an enthusiastic and professional Lobby Ambassador to join our dynamic team in Lusail, Qatar. As a Lobby Ambassador, you will be the face of our organization, creating exceptional first and lasting impressions for every guest. You will serve as a key point of contact in the lobby, delivering outstanding guest service and acting as a brand ambassador while maintaining a visible, engaging presence throughout the public spaces. This role offers an exciting opportunity to make a meaningful impact on guest experiences in a fast-paced, luxury hospitality environment.

Welcome guests warmly upon arrival and departure, creating positive and memorable first impressions that set the tone for their stay

Maintain a visible and professional presence in the lobby, actively engaging with guests and embodying the organization's brand values

Provide accurate, detailed information about hotel facilities, services, events, and local attractions in Lusail and surrounding areas

Anticipate guest needs proactively and personalize their experience by recognizing preferences and special requests

Handle guest inquiries, requests, and concerns with professionalism and empathy, ensuring timely and satisfactory resolution

Support front office operations during peak periods, assisting with check-in and check-out processes to ensure smooth guest flow

Coordinate luggage handling and room escorting services, providing in-room orientation and assistance as needed

Monitor public areas consistently to ensure cleanliness, organization, and optimal guest comfort at all times

Stay informed about daily events, hotel activities, promotions, and local recommendations to enhance guest engagement

Collaborate seamlessly with front office, housekeeping, concierge, and other departments to ensure coordinated service delivery

Follow up on guest requests and feedback to demonstrate commitment to exceptional service standards

Maintain professional appearance and grooming standards that reflect the luxury hospitality environment

Resolve operational challenges efficiently while maintaining composure in high-pressure situations

Qualifications

Required skills & competencies:

Excellent verbal communication skills with the ability to engage guests professionally and warmly

Fluency in English; proficiency in additional languages (Arabic, French, or Mandarin) highly valued in our Lusail location

Proficient knowledge of computer systems including Microsoft Word, Excel, and Outlook

Strong multitasking ability with the capacity to prioritize effectively in a fast-paced environment

Exceptional attention to detail and organizational skills

Outstanding customer service expertise with a genuine passion for hospitality

Problem-solving skills and the ability to handle guest concerns with empathy and decisiveness

Physical stamina to stand for extended periods and move throughout the lobby area

Professional demeanor and polished appearance consistent with luxury hospitality standards

Experience:

Minimum 2-3 years of customer-facing experience in a hospitality or upscale service environment

Proven track record in guest relations or front-of-house operations

Experience working in luxury hotels or high-end hospitality settings preferred

Demonstrated ability to recognize and respond to guest preferences and personalize service

Education & certifications:

High school diploma or equivalent; bachelor's degree in hospitality, business, or related field preferred

Hospitality training or certification programs are advantageous

Personal attributes:

Proactive, positive, and energetic personality with genuine enthusiasm for guest service

Empathetic and emotionally intelligent team player who makes people feel valued

Humble, adaptable, and open to feedback with a willingness to embrace organizational culture

Resilient and composed under pressure, maintaining professionalism in challenging situations

Collaborative mindset with strong liaison and coordination abilities across departments

Inclusive approach to working with diverse guests and team members from various backgrounds

Commitment to continuous learning and professional development in the hospitality industry