Learning & Development Coordinator

Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS

Job description

The learning and development coordinator is responsible for supporting the planning, coordination, implementation, and administration of learning and development activities across the hotel. The role ensures that employees receive the required training and development opportunities in line with Sofitel standards, hotel objectives, and operational requirements.

Key responsibilities

Learning and development

• Coordinate and support the implementation of the hotel’s annual learning and development plan.
• Coordinate internal training programs, workshops, and learning activities for all departments.
• Prepare and maintain monthly training calendars and schedules.
• Coordinate induction and orientation programs for new employees.
• Support departmental trainers in preparing and delivering training sessions.
• Maintain and update training materials, presentations, manuals, and learning resources.
• Monitor employee attendance and participation in training programs.
• Follow up on external training programs and ensure effective application of learning in the workplace.
• Promote e-learning and digital learning platforms across the hotel.
• Assist in identifying training needs based on performance reviews, guest feedback, audits, and departmental requirements.

Administration and documentation

• Maintain accurate and up-to-date training records for all employees.
• Prepare training attendance sheets, evaluations, certificates, and related documentation.
• Prepare monthly learning and development reports and statistics.
• Maintain employee training files and ensure all required documentation is properly recorded.
• Assist with the preparation and monitoring of the learning and development budget.
• Ensure training activities comply with hotel and Accor standards.

Quality and performance

• Support quality improvement initiatives throughout the hotel.
• Monitor guest feedback and identify training opportunities based on guest satisfaction results.
• Assist with internal audits, quality inspections, and follow-up action plans.
• Support departments in implementing corrective and improvement actions related to training and quality.
• Work closely with department heads and supervisors to improve employee performance and service standards.

Employee development

• Support the preparation and implementation of individual development plans.
• Assist managers and supervisors in identifying employee development needs.
• Support coaching and feedback initiatives across departments.
• Encourage a culture of continuous learning and professional development.

Coordination and communication

• Coordinate with the general manager, heads of departments, the people and culture team, and regional or area learning and development teams when required.
• Communicate training schedules, programs, and updates to all relevant departments.
• Ensure effective communication regarding important learning and development initiatives.
• Build positive working relationships with employees, managers, and external training providers.

Key competencies

• Positive attitude and professional approach.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Teamwork and collaboration.
• Coaching and facilitation skills.
• Attention to detail.
• Ability to manage multiple tasks and priorities.
• Flexibility and adaptability in a fast-paced hotel environment.
• Commitment to employee development and service excellence.

Qualifications

• Bachelor’s degree in human resources, business administration, hospitality management, education, or a related field.
• Previous experience in learning and development, training, human resources, or a similar role, preferably within the hospitality industry.
• Minimum of two years of relevant experience in training and development, preferably in a hotel environment.
• Good knowledge of training principles, learning methods, and employee development practices.
• Good understanding of hotel operations and service standards.
• Excellent verbal and written communication skills in English.
• Good command of Microsoft Office applications.
• Strong organizational and time-management skills.
• Ability to work effectively with employees and managers from diverse cultural backgrounds.
• Strong interpersonal, coaching, and presentation skills.
• Ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.

Additional information

• Experience is an asset.
• Fluency in English is required; additional languages are a plus.