Laundry Manager

About the company

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.

Your tasks

• Oversee all daily laundry operations (sorting, washing, drying, pressing, folding).
• Implement and enforce standard operating procedures (SOPs).
• Maintain cleanliness and organization of the laundry facility.
• Provide coaching, performance feedback, and professional development.
• Ensure proper functioning of washers, dryers, ironers, and folders.
• Coordinate preventive maintenance and repairs.
• Manage inventory of linens, uniforms, chemicals, and supplies.
• Inspect finished laundry for cleanliness and presentation.
• Ensure adherence to quality standards and customer expectations.
• Enforce health and safety regulations.
• Train staff on safe chemical handling and equipment use.
• Address customer inquiries and resolve complaints.

Requirements

• Bachelor's degree in business administration or equivalent.
• 5+ years' experience in laundry management in luxury atmosphere.
• Leadership and team management skills.
• Attention to detail.
• Organizational and time-management skills.
• Knowledge of laundry processes, chemicals, and equipment.
• Strong communication skills.

• Experience is an asset.
• Prior experience working with Opera or a related system.
• Fluency in English.
• Additional languages are a plus.

Other

Note: Customization may be included for any specific local or legislative requirements, such as work permits.