IT Manager
Company description
Mantis collection
An exceptional place to find yourself
About Mantis
Mantis is a leading conservation-focused hotel brand with eco-lodges, waterways and curated eco-escapes located in remote destinations. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
Acclaimed for its pioneering work in development, management, marketing, education and conservation, Mantisu2019s business model successfully combines responsible tourism, conservation and adventure, which translates to one-of-a-kind travel experiences. Whether small and intimate or vast and complex, on a sweeping African plain, in a bustling city, or in the midst of a forest, each is an exceptional place for guests to find themselves.
While uniquely different in the experiences they offer, all are linked through a collective ambition to be extraordinary; to be rare in a world that mass-produces sameness. Mantis consistently curates, collects and discovers destinations and experiences that stir the soul, defy expectations and live in the heart forever. Mantis is part of Accor, a world leading hospitality group offering experiences across more than 110 countries, with 5,700 properties, 10,000 food and beverage venues, wellness facilities or flexible workspaces, and a participating brand in ALL - Accor Live Limitless u2013 a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.
Job description
Role overview
As IT Manager, you will lead the information technology function at Basiqat Resort by Mantis, ensuring reliable, secure, and efficient IT systems that support both guest experience and operational excellence.
You will be responsible for managing all technology infrastructure across the resort, including networks, systems, property management systems, cybersecurity, and end-user support. This role is critical in a remote resort environment where technology stability directly impacts service delivery and guest satisfaction.
What youu2019ll do
IT operations & infrastructure
Oversee the installation, configuration, and maintenance of all IT systems and infrastructure
Ensure reliable operation of networks, servers, Wi-Fi, and telecommunications systems
Manage hardware, software, and IT assets across the resort
Ensure high system availability and rapid issue resolution
Property systems & applications
Manage hospitality systems including PMS, POS, CRM, and back-office applications
Ensure seamless integration between operational systems and finance, reservations, and guest services
Support system upgrades, implementations, and troubleshooting
Maintain data integrity and system performance
Cybersecurity & data protection
Implement and maintain IT security policies and procedures
Monitor systems for vulnerabilities and ensure regular security updates
Ensure compliance with data protection standards and Accor IT policies
Manage access controls and user permissions
User support & service delivery
Provide responsive IT support to all resort departments
Manage helpdesk operations and incident resolution processes
Train staff on systems, tools, and digital processes
Ensure smooth onboarding of employees into IT systems
Vendor & stakeholder management
Manage relationships with external IT vendors and service providers
Oversee procurement of IT equipment and software
Coordinate with regional and corporate IT teams for standards and compliance
Ensure cost-effective IT operations and contract management
Project management & innovation
Lead IT-related projects including pre-opening setup and system rollouts
Support digital transformation initiatives within the resort
Evaluate and recommend new technologies to enhance guest and operational experience
Ensure scalability and future-readiness of IT infrastructure
Qualifications
What weu2019re looking for
5u20138+ years of IT experience, preferably within hospitality or resort environments
Strong knowledge of hospitality systems (Opera PMS, Micros POS, etc.)
Experience in network administration, infrastructure management, and IT support
Understanding of cybersecurity principles and data protection standards
Experience in pre-opening or remote operational environments highly desirable
Degree in Information Technology, Computer Science, or related field
IT certifications (Cisco, Microsoft, ITIL, CompTIA, etc.) advantageous
Strong troubleshooting, analytical, and problem-solving skills
Ability to work independently in a remote or multi-site environment
Additional information
Why join Basiqat Resort by Mantis?
At Mantis, we believe extraordinary destinations deserve extraordinary people. Joining our team means becoming part of a purpose-driven brand committed to conservation, community engagement and creating unforgettable experiences for guests around the world.
Be part of a team where sustainability, adventure and hospitality come together to create exceptional places to find yourself.
Whatu2019s in it for you
Lots of opportunity to progress and switch it up as part of a global family of brands.
Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture