IT Coordinator
Company description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.
Job description
We are seeking a proactive and service-oriented IT Coordinator to join our Information Technology team. This role is responsible for supporting the hotel technology infrastructure and ensuring all systems, networks, hardware, and software operate efficiently to support daily operations. The IT Coordinator will provide technical support to Warriors, maintain system performance, and assist with technology projects whilst ensuring the highest levels of reliability, security, and user satisfaction across the property.
Key responsibilities include:
Provide first-line technical support to end-users, responding to IT helpdesk requests and troubleshooting hardware, software, and connectivity issues in a timely manner
Monitor and maintain hotel technology infrastructure, including servers, networks, workstations, and peripheral devices to ensure optimal performance and uptime
Assist with the installation, configuration, and deployment of hardware and software across the property
Maintain accurate documentation of IT assets, system configurations, and user access permissions
Support the implementation and maintenance of security protocols, including user authentication, data protection, and compliance with information security policies
Coordinate with external vendors and service providers for hardware repairs, software licensing, and technical support escalations
Assist with technology projects, including system upgrades, migrations, and infrastructure improvements
Perform routine system backups, updates, and patches to ensure data integrity and system security
Contribute to the development and maintenance of IT documentation, procedures, and knowledge base resources
Support user training and onboarding for new technology systems and applications
Qualifications
Bachelor's degree or diploma in Information Technology, Computer Science, or a related field
Previous experience in IT support, help desk, system administration, or a similar role
Experience within a hotel, resort, or hospitality environment is advantageous
Knowledge of computer hardware, software, networking, and troubleshooting techniques
Familiarity with Microsoft Windows environments, basic server administration, and network infrastructure
Experience with hospitality systems and applications is preferred
Proficiency in Microsoft Office applications and IT support tools
Strong technical troubleshooting and problem-solving skills
Excellent communication and customer service abilities
Strong organisational skills with attention to detail
Ability to manage multiple priorities in a fast-paced environment
Commitment to maintaining data security, confidentiality, and operational reliability
Additional information
At Mövenpick Al Khobar, the IT team operates in a dynamic hospitality environment where collaboration, service excellence, and innovation drive seamless guest experiences. The property fosters a supportive and professional culture that values teamwork, continuous learning, and efficient digital solutions aligned with Accor standards.
Our commitment to diversity & inclusion:
We are an inclusive workplace committed to attracting, developing, and promoting diverse talent, ensuring equal opportunity and a respectful environment where everyone can contribute and grow regardless of background.