In-Room Dining Order Taker
Company description
Raffles Hotels & Resorts
The birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Raffles & Fairmont Doha
Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.
Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.
Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.
Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.
About the application process
At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job description
We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new In-Room Dining Order Taker.
The In-Room Dining Order Taker is responsible for providing efficient, courteous and personalized service to hotel guests by accurately handling in-room dining calls and processing food and beverage orders. The role involves assisting guests with menu selections, explaining menu items, recording special requests and dietary requirements, entering orders accurately into the POS system, and coordinating with the kitchen and service teams to ensure timely delivery. The position also requires handling guest inquiries and complaints professionally while maintaining high standards of service, communication and guest satisfaction.
Candidates should have previous experience in hotel food and beverage, room service or a similar customer service role, along with good English communication skills, basic computer knowledge, attention to detail and the ability to work effectively under pressure and flexible shifts.
Key responsibilities:
Answer in-room dining calls promptly and courteously
Take and accurately record guest food and beverage orders
Confirm room numbers, order details and special requests
Assist guests with menu selections and provide recommendations
Explain menu items, ingredients and available options when required
Enter orders accurately into the POS system
Communicate dietary requirements and allergies to the kitchen team
Coordinate with kitchen and service teams to ensure timely order delivery
Follow up on orders to ensure guest satisfaction
Handle guest inquiries, requests and complaints professionally
Promote additional food and beverage items where appropriate
Maintain accurate order records and guest preferences
Follow hotel service, hygiene and safety standards
Maintain a professional and friendly telephone manner
Qualifications
What will you bring to this role?
High school diploma or equivalent
Previous experience in in-room dining, room service, food and beverage or a similar hotel role
Good knowledge of food and beverage products and service standards
Excellent verbal and telephone communication skills
Good English communication skills
Basic computer and POS system knowledge
Strong customer service and interpersonal skills
Excellent attention to detail and order accuracy
Ability to work effectively under pressure in a fast-paced environment
Professional appearance and positive attitude
Ability to work flexible shifts, weekends and public holidays
Additional language skills are an advantage
Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions
Foster an inclusive environment where every individual feels valued and respected
Create an environment where colleagues are empowered, supported and recognized
Additional information
Employee benefits
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Diversity & inclusion
We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.