Housekeeping Supervisor

Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.

Job description

Inspects all housekeeping areas on a daily basis to ensure the highest standard of cleanliness.

Completes and supervises the daily checklist.

Ensure all VIP arrivals and guest areas are taken care of and in the best condition at all times.

Conducts daily inspection of employee grooming.

Conducts daily briefing and on-the-job training for all attendants and team leaders.

Checks and maintains equipment and machines used.

Follows up on job orders and coordinates with Engineering for follow-up.

Maintains effective employee relations.

Attends daily briefing with EKH/AEH in housekeeping.

Reports any sick, irregular guest, and any stranger in housekeeping areas to the housekeeper and security office immediately.

Proper handover and takeover of the incoming and outgoing shifts to be handled well.

Reports all lost and found items to housekeeping.

Prepares discrepancy reports for the front office.

Checks and follows all maintenance reports if the work is incomplete.

Waters and changes all flowers as per schedule requirement.

While inspecting housekeeping areas or other areas, there should be an eye for detail.

Be responsible for the cleanliness, maintenance, property, and hygiene of housekeeping areas and service areas.

Oversee the work of attendants and team leaders.

Handle all service matters to guests in the station.

Be responsible for supervising the activities of housekeeping area attendants and team leaders.

Be fully aware of the excellence of the day.

Proper grooming at all times.

Show fullest cooperation and respect within the team and other departments.

Be aware of the daily activities and have product knowledge of all the hotel facilities.

Qualifications

University degree in any field.

Minimum 2 years in a similar role with a five-star hotel.

Additional information

What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide.

Learning programs through our academies.

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our corporate social responsibility activities, like Planet 21.