Housekeeping Assistant Manager

Company description

Sofitel Al Hamra Beach Resort

Job description

We are seeking a professional and organized Housekeeping Assistant Manager to join our team in Ras Al-Khaimah, United Arab Emirates. In this supervisory role, you will oversee daily housekeeping operations, manage staff performance, and ensure the highest standards of cleanliness and guest satisfaction. The ideal candidate will demonstrate strong leadership capabilities, operational efficiency, and a commitment to maintaining exceptional facility standards.

Responsibilities:

Supervise and coordinate housekeeping staff to ensure all areas meet established cleanliness and quality standards

Schedule staff shifts and manage workforce allocation to optimize operational efficiency

Conduct regular inspections of guest rooms, common areas, and facilities to verify compliance with housekeeping protocols

Train, mentor, and evaluate housekeeping team members on cleaning procedures, safety standards, and customer service expectations

Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and cost-effective procurement

Address guest complaints and concerns related to housekeeping services with professionalism and promptness

Implement and enforce safety protocols and standard operating procedures across all housekeeping operations

Prepare reports on housekeeping performance, occupancy rates, and maintenance issues for management review

Collaborate with other departments to coordinate special cleaning projects and facility maintenance needs

Maintain detailed records of staff performance, training activities, and operational metrics

Identify opportunities for process improvement and implement solutions to enhance efficiency and service quality

Qualifications:

Minimum 3-5 years of experience in housekeeping operations or facility management, with at least 2 years in a supervisory capacity

Proven expertise in housekeeping standards, cleaning protocols, and sanitation procedures

Strong leadership and team management skills with the ability to motivate and develop staff

Excellent organizational and time management abilities

Proficiency in staff scheduling and workforce coordination

Knowledge of inventory management and supply ordering processes

Familiarity with housekeeping management software and basic computer skills

Strong communication and interpersonal skills

Problem-solving abilities and attention to detail

Understanding of health, safety, and hygiene regulations

Experience in the hospitality industry or hotel management preferred

Knowledge of UAE hospitality standards and practices preferred

Ability to work flexible hours, including weekends and holidays as required

Professional demeanor and customer-focused approach