Hostess

Company description

Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner.

Job description

We're looking for a professional and enthusiastic hostess to join our hospitality team in Baghdad, Iraq. In this role, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere while managing front-of-house operations with excellence. As a hostess, you will greet guests with genuine warmth, manage reservations efficiently, and coordinate seamlessly with our team to ensure every guest receives exceptional service and a memorable experience.

Responsibilities:

Greet guests with genuine warmth and professionalism, creating a welcoming atmosphere that reflects our organization's commitment to hospitality excellence

Manage reservation systems and optimize table assignments to maximize seating efficiency while ensuring guest satisfaction

Handle phone inquiries, manage waitlists, and coordinate guest flow throughout service periods with attention to detail

Assist guests with inquiries and concerns using empathy and problem-solving skills, resolving issues promptly and professionally

Coordinate with management, servers, and kitchen staff to ensure seamless communication and operational efficiency

Maintain accurate records of reservations, special requests, and guest preferences to enhance personalized service

Monitor and uphold cleanliness and organization standards at the host stand and entrance areas

Assist with special events, private dining arrangements, and group reservations as needed

Support team members in a collaborative manner, contributing to a positive and inclusive work environment

Qualifications:

Exceptional communication and interpersonal skills with a customer-focused mindset

Strong organizational and multitasking abilities in a fast-paced environment

Excellent problem-solving and conflict resolution skills

Professional demeanor with a friendly and empathetic approach to guest interactions

High school diploma or equivalent

Fluency in English; Arabic language proficiency is highly desirable for the Baghdad location

Knowledge of hospitality industry standards and best practices

Ability to work flexible hours, including evenings, weekends, and holidays as required

Strong attention to detail and ability to customize guest experiences based on individual preferences

Demonstrated ability to remain resilient and organized under pressure

Additional information

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.