Host

Company description

Raffles & Fairmont Red Sea, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job description

Reporting to the Outlet Manager, you will be responsible for, but not limited to:

Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code

Restaurant reservation procedures

Daily house count, arrivals, departures, VIPs

Scheduled in-house group activities, locations and times

All department policies / service procedures

Answer telephone within 3 rings, using correct salutations and telephone etiquette

Take record and confirm restaurant reservations / cancellations in accordance with departmental standards

Communicate reservation or cancellation changes to management as they arise throughout the shift

Monitor the preparation of own assignments, ensuring compliance to departmental standards

Ensure that all menus, check folders are cleaned and in sufficient quantity

Ensure that the hostess stand is cleaned and organized

Review the reservation book, pre-assign designated tables and follow up on all special requests

Greet the guests at the entrance of the restaurant

Seat guests accordingly to floor plan / being fair to each waiter

Show guests their table which has been designated to them

Ensure that the guests are pleased with their table

Present the open menu to the guest

Ensure that the tables are set to the best service of the guest

Anticipate heavy business times and organize procedures to handle waiting lines

Anticipate guests' needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day

Maintain positive guest relations at all times

Be familiar with hotel services / activities to respond to guest inquiries accurately

Handle guest complaints following instant pacification procedures and ensuring guest satisfaction

Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction

Monitor and participate to ensure that all tables are cleared and reset according to the department procedures

Monitor and maintain cleanliness and working conditions of own section equipment and supplies

Assist restaurant staff with their job functions to ensure optimum service to guest when requested

Promote a cooperative working climate, maximizing productivity and quality

Do table visits systematically at each meal period to ensure guest satisfaction

Promote F&B outlets to each customer in down time

Successful completion of the training process

To assist the supervisor to ensure proper cashiering procedures are followed and accurately balanced

To assist in menu printing

To be entirely flexible and adapt to rotate within the different outlets of the F&B service

To carry out any other reasonable duties as assigned by the outlet supervisor / assistant / manager

Qualifications

Proven experience as a host/hostess or in a similar front-of-house hospitality role (1-2 years preferred)

Excellent communication and interpersonal skills with a customer-focused mindset

Strong organizational and time management abilities with the capacity to multitask effectively

Proficiency with reservation and point-of-sale systems

Ability to remain calm, professional, and solution-oriented in high-pressure environments with strong attention to detail

Fluency in English; Arabic language skills and cultural awareness are a plus

Professional appearance and demeanor consistent with luxury hospitality standards

Flexibility to work varied shifts, including evenings, weekends, and holidays as required