Head Waiter

Company description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 branded residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award-winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job description

Ensure the day to day operation is smooth in the restaurant

Assist the leadership team of the restaurant in achieving high guest satisfaction

Guide and lead the server in the restaurant

Perform the duties of supervisor on regular basis

Maximize sales potential and encourage upselling in order to maximize rates

Ensure cash floats are secured at all times

Work within budgeted costs

Minimize abuse of operating equipment

Ensure that requisitions for supplies are completed, delivered and accounted for

Minimize the use of overtime

Ensure that there is enough operating equipment at all times

Record all voids and report any payment discrepancies to restaurant manager

Follow company procedures when handling cash, credit cards and cheques

See guests concerning all complaints and report all complaints to manager

Liaise with colleagues over guests' requirements and needs

Ensure handover at shift end and beginning

Liaise with head chef on a regular basis

Liaise with reception on a regular basis

Gain customer feedback at all times

Complete a full report of the day’s events in the management report book

Create and maintain a personal and respectful rapport with regular guests

Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through

Familiarize yourself with guests' needs and requirements in order to ensure an efficient and friendly service

Fanatical focus on quality and consistency in all areas: food and beverage quality, guest service, cleanliness, etc.

Support all other revenue centers in the hotel such as rooms and events

Be results driven and totally accountable

Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required or requested

Undertake regular inspections to ensure that the company’s assets are well maintained and protected

Ensure that the business is seen as a respected, important member of the community by local influencers

Carry out any other duties as are within the scope, spirit and purpose of the job as requested

Qualifications

Minimum two years’ management experience in restaurants and bars

One to two years in a public-facing position, preferably in an upscale or lifestyle brand hotel

Enter and locate work related information using computers and/or point of sale systems

Possess a gracious, friendly, and fun demeanor

Ability to multitask, work in a fast paced environment and have a high level of attention to detail

Strong verbal and written communication skills in English

Maintain positive and productive working relationships with other employees and departments

Ability to work independently and to partner with others to promote an environment of teamwork