Head Hostess

Company description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 branded residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award-winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job description

Key roles & responsibilities

Be accountable for the smooth operation of each reservation and reception shift

Maximize revenue opportunities

Consistently exceed guest expectations

Develop a motivated and high performing team, committed to delivering clear goals

Develop a positive, direct and open relationship with all colleagues

Management and ownership of LPM’s customer relationship initiatives

Conduct on the job as well as off the job training for the reception team

Maintain a good presentable composure on the floor at all times

Support delivery of menu implementation timetable

Support timely administration of correspondence

Manage the scheduling of employees in line with varying business levels in order to maximize productivity and minimize payroll costs

Be proactive in highlighting recruitment needs and actively involved in the selection process

Create user-friendly organized filing systems

Develop and agree with the General Manager a calendar of training requirements

Deliver a consistent and effective appraisal process

Identify development needs and opportunities within the department

Ensure all members of the team receive, understand and sign their job description

Be proactive in updating self and colleagues on relevant systems

Deliver departmental standards of performance and presentation

Stimulate change, challenge assumptions and ways of working to move the business forward

Within the department, instill a culture of pride, ownership and desire to exceed expectation

Ensure each shift is reviewed and handovers/briefings are carried out

Liaise with the kitchen and restaurant to enable the delivery of seamless customer service

Performance measurement

Customer service

Customer requests, queries or complaints are investigated and administered within 24 hours

Clear understanding of guest expectations across all members of the department demonstrated by the completion of the skills and standards programme

Develop a competent understanding of food, wine and all menus

Support Manager by being flexible and co-operative in the pursuit of departmental and restaurant goals

Personal attributes

Leadership skills

Excellent reading, writing and oral proficiency in English

Well-presented and professionally groomed at all times

Strong interpersonal skills and able to establish a good rapport with guests

Possess full knowledge of restaurant’s seating/table plan

Computer knowledge (Microsoft Excel, Word, PowerPoint)

Qualifications

Hotel Restaurant Management graduate

Experience

1 year hotel/restaurant experience in F&B