Guest Service Agent

About the company

“Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills and knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and on job training.”

Your tasks

Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests. Register and process check-in for all arrivals. Update and check guest information into the computer after a complete check-in. Accountable for cashiering duties, foreign exchange transactions, night audit tasks, and settlement upon guests’ departure. Handle walk-in counter reservations at all times and process call-in reservations when the room reservations section is closed. Provide friendly, smooth, courteous service to guests and respond promptly to all requests and inquiries at all times. Resolve guests complaints/requests, and liaise with the department concerned to ensure immediate follow-up; report it immediately to supervisors. Handle issuance of guest room key cards and ensure effective control for guest security. Check and convey messages to guests. Assist at the information counter, foreign exchange, night audit, and the business centre, as and when assigned. Check the paymaster and assist supervisors to have no paymasters pending. Review log book, verify outstanding items, and follow up on pending issues. Identify if any special assignment for the day. Check hotel situation, occupancy, functions, groups, VIPs. File daily reception report and documents systematically. Print panic report (at least twice a shift). Attend briefings; take notes and act with appreciated follow-up. Focus on the guests, maintain eye contact, and ensure all guests at the desk are acknowledged. At the end of the shift or the day, communicate all information that the next shift has to know for a well-running operation. Coordinate and share information with the front office, housekeeping, food and beverage, and especially with the general manager regarding VIPs. He/she is familiar with all related company documentation and especially with the relevant operational standards for his/her field of responsibility. Maintain perfect grooming at all times. Drive upselling. Carry out any other reasonable tasks (which may not be stated here) as requested.

Requirements

• Tamayyaz Program is for Saudi nationals only.
• Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
• Basic English skills are a must.
• Strong passion for the hospitality field.
• Excellent interpersonal and communication skills.
• Is a team player that contributes to and proactively assists co-workers.
• Ability to work a flexible roster depending on departmental needs.
• Ability to focus attention on guest needs, always remaining calm and courteous.