Guest Relations Agent
Company description
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job description
As a Guest Relations Agent you will greet arriving guests by providing a warm, personal welcome and offering assistance to guests throughout the duration of their stay. Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Greet every guest that walks in and out of the hotel through the main entrance revolving doors
Make our guests and visitors feel warm and welcome
Assist guests with luggage
Assist guests with directions to the front desk, or any other area of the hotel
Welcome guests using authentically local greetings
Engage in conversation with first time visitors, show them the lobby and the surroundings
Assist the doorman as necessary
Recognize FPC guests, welcome them back, and escort them to the FPC desk for check-in
Offer to enroll guests who are not currently FPC members
Additional duties, as assigned by the FPC Manager or the Front Office Manager
Qualifications
Must possess outstanding guest services skills, responsibility, professional presentation and sophisticated communication skills
Impeccable grooming
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected
Must be flexible in terms of working hours
Previous experience in customer service is an asset
Strong interpersonal and problem-solving abilities
Highly responsible and reliable
Ability to work cohesively as part of a team
Additional information
What is in it for you:
Learning programs through our academies designed to sharpen your skills
Ability to make a difference through our corporate social responsibility activities
Career development opportunities with national and international promotion opportunities. The sky is your limit
Join our team and enjoy a range of exclusive colleague perks, including discounted rates worldwide for you and your family, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits
Our values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Our commitment to diversity & inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS