Guest Relations Agent
Company description
The iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant entertainment programs, and the trendy and distinguished all inclusive food and beverage concepts with 378 beautifully appointed guest rooms, dream bedding, and luxurious atmosphere. Join our motivated and vibrant team as guest relations agent and build your career with us.
Job description
Prepare for daily VIPs arrivals in terms of room allocation, amenities, and special requests of guests.
Achieve quality audit result of 95% and above through consistent documented trainings.
Keep VIP folders ready for VIP arrivals and all inclusive arrivals (reg.-cards, room keys, welcome letter).
Assist and process check in/out for VIP guests efficiently and professionally.
Escort guests to their rooms and conduct room orientation.
Update guest information into the computer after a complete check in.
Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
Resolve guests complaints and requests and liaise with the department concerned to ensure immediate follow up.
Achieve the highest guest satisfaction measured by trust you platform.
Handle issuance of guest room key cards and ensure effective control for guest security.
Ensure that all messages, mails, and packages are delivered to the guest room.
Assist at the information counter and business centre & M Lounge as and when assigned.
Have knowledge of the hotel rate codes, packages, segmentation, discounts, and how to handle each.
Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously.
Qualifications
University degree in hotel management, fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.
Additional information
2–5 years of experience.
Professional appearance: well-groomed, appropriately dressed, punctual, and dependable.
Experience: previous experience in hospitality, concierge work, reception, customer service, or a similar position.