General Manager
Company description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.
Job description
Movenpick Resort El Quseir is seeking an experienced and visionary General Manager to lead our luxury resort operations in El Quseir, Egypt. As General Manager, you will be responsible for overseeing all aspects of the resort's operations, ensuring exceptional guest experiences, and driving profitability while maintaining the highest standards of hospitality excellence. This is a strategic leadership position that requires a decisive, motivational leader capable of inspiring a diverse team and delivering outstanding results in a dynamic, fast-paced environment.
Responsibilities:
Oversee all resort operations, including front-of-house and back-of-house departments, ensuring seamless coordination and exceptional service delivery
Develop and implement strategic business plans to achieve revenue targets, optimize profitability, and enhance market positioning
Lead, mentor, and motivate a diverse team of department heads and staff, fostering a culture of excellence, accountability, and continuous improvement
Manage the resort's budget, financial performance, and P&L statements, ensuring cost efficiency without compromising service quality
Maintain and enhance guest satisfaction by establishing high service standards, addressing guest concerns, and implementing feedback mechanisms
Build and maintain strong relationships with key stakeholders, including corporate clients, travel partners, and local community members
Ensure compliance with all local regulations, health and safety standards, and company policies
Identify market opportunities and develop strategies to increase occupancy rates and revenue streams
Oversee marketing initiatives and brand positioning to maintain the resort's competitive advantage in the luxury hospitality market
Conduct regular performance reviews and implement training programs to develop staff capabilities and career progression
Manage crisis situations and implement effective problem-solving strategies to minimize operational disruptions
Qualifications
Fluency in German (written and spoken) - critical requirement with demonstrated ability to communicate effectively in professional and guest-facing situations
Proficiency in English language (both written and spoken) - essential requirement
Minimum 5 years of progressive management experience in luxury hotel or resort operations
Proven track record of successfully managing P&L, budgets, and financial performance in a hospitality setting
Strong leadership and team management skills with the ability to motivate and develop staff at all levels
Excellent communication and interpersonal skills with the ability to engage effectively with guests, staff, and stakeholders
Strategic thinking and business acumen with demonstrated ability to drive revenue growth and operational efficiency
In-depth knowledge of hospitality industry standards, best practices, and operational procedures
Strong problem-solving abilities and crisis management experience
Customer-focused mindset with a commitment to delivering exceptional guest experiences
Proficiency in hospitality management systems and Microsoft Office applications
Flexibility and adaptability to work in a multicultural environment with international clientele
Understanding of German business culture and communication styles in hospitality management
Preferred: Experience in luxury resort management within the Middle East or North Africa region
Preferred: Familiarity with the Egyptian hospitality market and local business practices
Preferred: Experience managing German-speaking guest demographics or German tour operators
Additional information
Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.