Front Office Supervisor
Company description
ibis Styles Dubai Dragon Mart Hotel is located on Al Awir Road (E44), just 15 minutes from Dubai International Airport and with easy access to International City and Dragon Mart. Experience an extraordinary blend of style and comfort at ibis Styles Dragon Mart. Inspired by the Arabian Desert and Oasis, our lobby, with its skylight ceiling, transforms into a romantic haven bathed in occasional moonlight.
Job description
The Front Office Supervisor is responsible for the daily supervision of front desk operations, ensuring exceptional customer service, optimal guest satisfaction, and the smooth running of administrative activities. The Front Office Supervisor leads the team of Guest Relations Ambassadors and ensures that the hotel's quality standards and objectives are met.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities
Competitive wages and benefits
What you will be doing:
Oversee daily front desk operations, ensuring exceptional guest service from arrival to departure
Manage guest inquiries, requests, and concerns, ensuring prompt resolution and satisfaction
Proactively anticipate guest needs and provide personalized assistance
Promote and sell hotel services (rooms, dining) to enhance guest experience and revenue
Maintain high standards of service quality, confidentiality, and discretion
Handle billing, payments, and cash management accurately
Manage guest records, reservations (especially off-hours), and communication channels
Oversee inventory management, safe operations, and guest relocations
Ensure smooth handling of luggage and vehicle flows
Contribute to team training and ensure adherence to hotel standards
Maintain a safe, clean, and accessible front entrance and surrounding areas
Facilitate effective communication between guests, departments, and external partners
Qualifications
Higher education
Minimum of 3 years in a Front Office role within hospitality
Strong team management and leadership skills
Fluent in English. Additional language will be an advantage
Exceptional interpersonal skills
Customer service orientation
Precision, organization, and time management skills
Ability to anticipate needs and take initiative
Teamwork and adaptability
Passion for hospitality and service
Discretion and practical problem-solving abilities
Professional demeanor and appearance
Additional information
Visa requirements:
Please note that you must be eligible to live and work in Dubai. ibis Styles Dragon Mart will cover visa costs and flights for selected candidates from place of origin.
Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART