Front Office Shift Leader

Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Looking after the guests and ensuring they have an incredible experience with us

Coaching and training the team members

Responsible for performing the services assigned to his/her shift in the best and most appropriate manner

Supervise and support the front office team

Handling any guest complaints

Direct daily front office operations

Supervise front talent and help out with accounting problems

Ensure department policies and procedures are understood by all employees and observed in tasks performed

Perform any other duties as directed by the front office management

Qualifications

A warm, friendly personality and a passion for hospitality

Supervisory or team leader experience in hospitality

Confidence to manage shifts and work independently

Strong communication skills and a natural problem-solver

Flexibility to work weekdays and weekends

A calm, organized approach under pressure

Excellent communication with both guests and the team

Additional information

Front office shift leader for Mercure Abu Dhabi Downtown