Front Office Manager

Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.

Job description

We are seeking an enthusiastic and detail-oriented Front Office Manager to lead our front office operations in Baghdad, Iraq. As the Front Office Manager, you will be the cornerstone of our guest experience, managing day-to-day operations while fostering a collaborative and supportive environment for your team. This is an exciting opportunity to make a meaningful impact by delivering exceptional service and driving operational excellence across all front office functions.

Lead, recruit, train, and develop a high-performing front office team, fostering a culture of continuous improvement and professional growth

Generate and manage team rosters in alignment with hotel budgets, forecasts, and occupancy projections

Manage rooms inventory strategically to maximize hotel occupancy and identify upselling opportunities for accommodations and ancillary services

Handle guest feedback professionally and promptly through direct interactions and online channels, demonstrating empathy and commitment to resolution

Oversee front office operations including check-ins, check-outs, reservations, and guest inquiries with efficiency and accuracy

Analyze operational metrics and performance data to identify trends, optimize processes, and drive revenue growth

Manage front office budgets, control costs, and ensure financial accountability while maintaining service quality

Implement and maintain front office systems and procedures that enhance guest satisfaction and operational efficiency

Collaborate with other departments to ensure seamless coordination and exceptional guest experiences

Address guest concerns and complaints with transparency and decisiveness, turning challenges into opportunities for loyalty

Schedule staff flexibly to ensure adequate coverage while respecting team members' needs and maintaining work-life balance

Qualifications

Proven track record of delivering exceptional guest satisfaction and managing diverse guest interactions

Demonstrated ability to manage rooms inventory effectively and maximize hotel profitability

Strong people management and team development skills with a commitment to supporting staff growth

Excellent communication and interpersonal skills with the ability to build rapport with guests and team members

Proficiency in front office management systems and hotel software platforms

Strong organizational and time management skills with the ability to prioritize multiple tasks

Problem-solving abilities and sound judgment in handling complex situations

Budget management and financial acumen with experience in cost control

Leadership qualities with the ability to motivate and inspire teams

Flexibility to work shift-based schedules, including evenings, weekends, and holidays as required

Analytical mindset with the ability to interpret data and make informed decisions

Customer-focused approach with a genuine passion for hospitality

Ability to work independently and collaboratively within a team environment