Front Office Manager

Company description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable, and impactful experiences for our customers, for our colleagues, and for the planet.

Hospitality is a work of heart.

Join us and become a Heartist®.

Job description

We are seeking a professional and organized Front Office Manager to lead our front office operations in Jeddah, Saudi Arabia. As the Front Office Manager, you will be responsible for overseeing all guest-facing operations, managing a dynamic team, and ensuring exceptional customer service standards. This role requires a decisive leader who can efficiently manage daily operations while maintaining a customer-focused approach and supporting staff development.

Oversee all front office operations, including reception, reservations, and guest services to ensure smooth daily functioning

Supervise and manage front office staff, providing guidance, training, and performance feedback to maintain high service standards

Ensure guest satisfaction by addressing concerns promptly and resolving conflicts with professionalism and empathy

Manage room reservations, occupancy rates, and revenue optimization strategies in coordination with management

Maintain and customize hotel management systems and property management software (PMS) to streamline operations

Develop and implement front office policies and procedures that align with organizational standards

Monitor inventory, supplies, and equipment for the front office area and coordinate maintenance as needed

Conduct regular staff meetings to communicate updates, expectations, and performance metrics

Analyze operational metrics and guest feedback to identify improvement opportunities

Ensure compliance with security protocols and guest privacy regulations

Coordinate with other departments to enhance overall guest experience and operational efficiency

Qualifications

Saudi only

Strong leadership and team management skills with the ability to motivate and develop staff

Excellent verbal and written communication skills in English

Strong organizational and time management abilities

Problem-solving and conflict resolution capabilities