Front Office Intern

Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

We are seeking a friendly and enthusiastic Front Office Intern to join our team in Dubai, United Arab Emirates. As a Front Office Intern, you will gain hands-on experience in hotel front office operations by assisting with guest services, check-in and check-out procedures, reservations, inquiries, and day-to-day front office activities while developing strong communication, customer service, and hospitality skills.

Greet and welcome all guests with warmth, professionalism, and a genuine smile

Provide personalized check-in and check-out experiences

Assist guests with inquiries, directions, and hotel information

Offer welcome beverages or amenities upon arrival, based on guest status or preferences

Coordinate with Front Office, Concierge, and Guest Relations to ensure a seamless guest experience

Maintain a visible presence in the lobby and be readily available to assist or guide guests

Promote hotel services, facilities, and ongoing promotions

Handle guest feedback and resolve issues or escalate them appropriately

Ensure guest preferences and special requests are recorded and communicated effectively

Maintain a polished and professional appearance at all times, in line with brand standards

Anticipate guest needs and offer relevant recommendations to enhance their stay

Qualifications

Currently pursuing or recently completed a diploma or bachelor’s degree in hospitality, hotel management, tourism, or a related field

Excellent communication and interpersonal skills

Proficient in English (verbal and written); additional languages are a plus

Warm, outgoing, and service-oriented personality

Ability to work under pressure and in a fast-paced environment

Strong knowledge of Dubai and its tourist attractions

Basic computer skills; familiarity with Opera or similar hotel management software is preferred

Flexible to work in shifts, including weekends and public holidays

Passion for hospitality and creating memorable guest experiences

Adaptability to work in a multicultural environment

Attention to detail and ability to multitask efficiently

Additional information

Additional language is an added advantage.

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS