Front Office Coordinator

Company description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Ennismore / Accor’s limitless possibilities. By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing traditional Turkish hospitality in an excellent manner. Changing the concept of a real luxury by giving a new meaning to the all-inclusive holiday concept through providing a unique experience.

Salaries and benefits

Competitive salary

Duty meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks

Vacation tickets / benefits provided by the hotel

Medical insurance provided

Job description

The Front Office Coordinator is a key member of the Front Office Team, responsible for supporting the smooth and efficient day-to-day operations of the front desk. This role plays a vital part in managing administrative and financial-related tasks, including billing, invoicing, and payment processing, as well as assisting with administrative duties to ensure high-quality service delivery.

Key responsibilities

Coordinate and manage billing processes, including the preparation and reconciliation of invoices

Assist in tracking payments, processing transactions, and resolving billing discrepancies

Assist in night audits and reconciliation of group billings, meal allocations, and checks

Maintain accurate financial and client records in accordance with company policies

Provide front desk support, including greeting visitors, answering phones, and managing appointments

Liaise with internal departments to ensure seamless front office operations

Support financial reporting and assist with audits or financial reviews as needed

Qualifications

Proven experience in a front desk or accounting role, preferably within a luxury resort or hotel environment

Strong understanding of billing, invoicing, and general financial procedures

Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service

Proficient in front office software systems (e.g., PMS, POS) and Microsoft Office applications

High attention to detail, accuracy, and organizational skills

Ability to multitask, prioritize responsibilities, and work efficiently under pressure

Professional appearance and demeanor with a customer-first mindset

Flexibility to work varied shifts, including weekends and holidays, as needed