Front Office Agent

Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job description

Greeting and checking in/out guests efficiently while verifying registration information and processing payments

Managing reservations, coordinating room bookings, and providing information about rooms, rates, amenities, and local attractions

Handling guest inquiries, complaints, and special requests to ensure a positive experience

Operating the switchboard, answering phone calls, and assisting with administrative tasks such as posting charges and maintaining records

Promoting hotel services, restaurants, and amenities to enhance guest satisfaction and encourage upselling opportunities

Coordinating with housekeeping, maintenance, and other departments to maintain cleanliness, comfort, and safety throughout the property

Following brand standards and company policies to ensure consistent service quality

Manage online, phone and in-person room reservations

Welcome guests, check them in, distribute room keys and explain the hotel’s amenities

Take payment from customers

Respond to guests’ issues and complaints in a friendly, timely manner

Explain local amenities and attractions to guests

Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs

Qualifications

Bachelor's degree of hotel management or equivalent

At least two years of customer service experience

One year of front desk experience in the hospitality industry

Excellent verbal communication skills

Availability to work shifts, including evenings, weekends and holidays

Ability to solve client issues in a friendly and timely fashion

Friendly and welcoming demeanor

Additional information

Experience is an asset

Prior experience working with Opera or a related system

Fluency in English

Additional languages are a plus

Your team and working environment

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to diversity & inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.