Front Office Agent

Company description

A passion for perfection

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 suites and duplex villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba, and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets, creating a unique and welcoming atmosphere in this dining setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world-renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Job description

Reporting to front office manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Greet, check in and settle guest accounts while ensuring all service standards are followed

Assist guests regarding hotel facilities in an informative and helpful way

Respond to each guest who approaches the reception desk

Drive rate through up-selling room brands

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned

Qualifications

Proficiency in English (verbal and written), second language an asset

Previous customer related experience preferred

Previous PMS experience an asset

Computer literate in Microsoft Windows applications an asset

Must possess a professional presentation

Strong interpersonal and problem solving abilities

Highly responsible and reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS